Policy hotel
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Check-in & Check-out Time

- Check-in time is 14:00 pm

- Check-out time is 12:00 noon

 

Early check in

- From 1:00 am to 7:00 am: 100% charge of one night

- From 7:00 am to10:00 am: 50% charge of one night

 

Late check out

- From 12:00 noon to 15:00 pm: 50% charge of one night

- From 15:00 pm to 18:00 pm: 80% charge of one night

- After 18:00 pm:             100% charge of one night

Please note that late check-out will be subject to room availability up on request.

 

Cancellation/ No-Show/Early check-out

- For non-guarantee reservations, the hotel reserves the right to release the booking without notice.

- In case of no-show or early check out will be applied full charge

- Any cancellation notice from 04 to 07 days prior to check in date will be charged 50% of the total contract amount of the first night.

- Any cancellation notice within 03 days prior to check in date will be charged 100% of the total contract amount.

 

Regulations on the number of guests in the room:

For room categories Standard (Standard Double, Standard Double Ocean view), Superior (Superior King Bed, Superior King Bed Ocean view, Grand Superior King Bed, Grand Superior King Bed Ocean View) The maximum number of guests in each room is 2 adults and 2 children under 6 years old (no extra beds available).

For room categories Deluxe (Deluxe King Bed, Deluxe Twin Bed, Deluxe King Bed River view, Deluxe Twin Bed Ocean view), Premier Twin Bed, Executive Twin bed maximum number of guests is 3 adults and 2 children under 6 years old (maximum extra 1 extra bed will be charged extra)

For room categories Connecting room, Connecting room River view maximum number of guests is 6 adults and 2 children under 6 years old (maximum extra 2 extra beds will be charged an extra fee)

- All guests must be registered upon check-in

 

Children Policy:

Maximum two (2) children per room aged under 6 years is complimentary when sharing parents’ room and utilizing existing bed.

 

Extra bed:

- Baby cot is complimentary up on request and subject to availability.

- Only one (1) extra bed is acceptable in Deluxe King Bed, Deluxe Twin Bed, Deluxe King Bed River view, Deluxe Twin Bed Ocean view, Premier Twin Bed, Executive Twin bed.

- Two (2) extra beds are acceptable in Connecting room, Connecting room River view.

- Children from 6 to under 13 years old, surcharge at VND 115,500net/child/night if no extra bed requested

- Children from 13 years old is compulsory extra bed at VND 870,000 net/bed/night. in case extra bed is out of order, surcharge will be VND 610,000net/pax/night 

 

operating hours

Breakfast: 6h30-10h00

Pho: 21h00- 23h00, Last order: 22h30
Restaurant & Bar: 6h30- 23h00, Last order: 22h00

Room service: 6h30- 23h00, Last order: 22h00

Spa Onsen: 9h00- 23h00, last order 22h30

Massage: 9h00- 23h00, last order: 22h00

Ocean Pub: 9h30- 18h00, last order: 17h30

Swimming pool: 8h00- 23h00